Contact Us
Applications and General Enquiries
Contact the TBIB Travel Insurance team:
Phone: (07) 3252 5254
Email: abf@tbib.com.au
For Policies Purchased After 1 November 2020
Medical Emergency Service - Contact Details
Please have the following information when calling the emergency service:
- your travel insurance policy certificate number
- dates of outward and inward travel
- details of the problem including the name and address of patient and nature of illness/accident
- name and telephone number of hospital and attending doctor
- details of usual doctor / general practitioner
Phone:+61 (0) 2 9312 5168
Email: assistance@global24.com.au
Claims Service - Corporate Services Network Pty Ltd - Contact Details
Corporate Services Network Pty Ltd, ABF Travel Insurance Claims Dept, GPO Box 4276 Sydney, NSW 2001, Australia
Please note that the claims adjusters are not authorised to answer enquiries about policy sales or cover unless there is a claim
Phone:+61 (0) 2 8256 1770
Email: claims@csnet.com.au
You can obtain a claim form byclicking here.
For Policies Purchased Before 1 November 2020
Medical Emergency Service - Contact Details
Please have the following information when calling the emergency service:
- your travel insurance policy certificate number
- dates of outward and inward travel
- details of the problem including the name and address of patient and nature of illness/accident
- name and telephone number of hospital and attending doctor
- details of usual doctor / general practitioner
Phone:+61 (0) 2 8907 5953
Email: assist@medicalassistance.com.au
Claims Service - Gallagher Bassett - Contact Details
Gallagher Bassett, ABF Travel Insurance Claims Dept, GPO Box 14, Brisbane, Qld, 4001, Australia
Please note that the claims adjusters are not authorised to answer enquiries about policy sales or cover unless there is a claim
Phone:+61 7 3005 1613
Email: brisclaims@gbtpa.com.au
You can obtain a claim form byclicking here.