Contact Us

Contact Us

Applications and General Enquiries

Contact the TBIB Travel Insurance team:

Phone: (07) 3252 5254
Email:

For Policies Purchased After 1 November 2020

Medical Emergency Service - Contact Details

Please have the following information when calling the emergency service:

  • your travel insurance policy certificate number
  • dates of outward and inward travel
  • details of the problem including the name and address of patient and nature of illness/accident
  • name and telephone number of hospital and attending doctor
  • details of usual doctor / general practitioner

Phone: +61 (0) 2 9312 5168
Email: 

Claims Service - Gallagher Bassett - Contact Details

Gallagher Bassett,  ABF Travel Insurance Claims Dept, GPO Box 14, Brisbane, Qld, 4001, Australia

Please note that the claims adjusters are not authorised to answer enquiries about policy sales or cover unless there is a claim

Phone: +61 7 3005 1613
Email: 

You can obtain a claim form by clicking here.

For Policies Purchased Before 1 November 2020

Medical Emergency Service - Contact Details

Please have the following information when calling the emergency service:

  • your travel insurance policy certificate number
  • dates of outward and inward travel
  • details of the problem including the name and address of patient and nature of illness/accident
  • name and telephone number of hospital and attending doctor
  • details of usual doctor / general practitioner

Phone: +61 (0) 2 8907 5953
Email: 

Claims Service - Gallagher Bassett - Contact Details

Gallagher Bassett,  ABF Travel Insurance Claims Dept, GPO Box 14, Brisbane, Qld, 4001, Australia

Please note that the claims adjusters are not authorised to answer enquiries about policy sales or cover unless there is a claim

Phone: +61 7 3005 1613
Email: 

You can obtain a claim form by clicking here.

For more info see our FAQs and Product Disclosure Statement.